EW WATCHES

Kommentar des Händlers:

Good afternoon, we are sorry for what happened ，we will take it into account for the future. We apologize again Best regards Lily

Kommentar des Händlers:

Bonjour, nous sommes désolés. Il s'agissait d'un modèle discontinué, nous avons essayé d'en trouver un autre pour vous, mais vous aviez déjà annulé la commande. La montre est finalement arrivée chez nous le 20 mai et vous en aviez besoin le 25 mai, il n'y a donc pas eu de retard. Le retour a été un peu retardé, mais comme nous vous l'avons déjà dit, le paiement n'est pas dû à nous, mais à Chrono24, et la seule chose que nous puissions faire est de poursuivre Chrono24, ce que nous avons fait pour vous également. La prochaine fois, nous améliorerons notre service. Nous vous remercions pour vos commentaires. Je vous prie d'agréer, Madame, Monsieur, l'expression de mes salutations distinguées.

Kommentar des Händlers:

Hi! We were very attentive to all your messages and also we tried to do everything to make you happy with this transaction. We offered you first time the watch with 2021 warranty card when you said no we have also found a 2023 warranty card one for you. We didn´t send you the photos of the watch because in the weekend my supplier didn´t work, on Monday we sent you the photos as soon as possible. We will keep in mind your words and we will do better in the next time! Thank you very much and best regards.

Kommentar des Händlers:

Thank you for your comments. We will continue to work for the benefit of our customers, and hope to see you soon! If you have any questions, don't hesitate to ask, we are always here to help.

Kommentar des Händlers:

Siamo spiacenti. Si è trattato di un malinteso tra EW e il fornitore e, di conseguenza, di un malinteso con voi. Faremo del nostro meglio per garantire che ciò non si ripeta. Grazie per il vostro feedback. Saluti, Il team EW.

Kommentar des Händlers:

Ci scusiamo per l'inconveniente, è stata una vera sfortuna che il negozio non sia riuscito a consegnare l'orologio in tempo. Speriamo di poter trovare un accordo la prossima volta! Cordiali saluti.

Kommentar des Händlers:

I am sorry for the inconvenience caused. The price inquiry was on the 9th and the 13th is when you accepted the order. During 4 days it is possible that anything can happen, that it is already sold at the other office or that the watch is no longer available. We always try to do our best, updating the stock and keeping track of our customers. But it becomes difficult as we are having a lot of orders, in spite of that we try to satisfy all the questions and needs of our customers. I hope you understand and best regards.